Terms & Conditions

1. About this store

This store is operated by DeepOrigion International Co., Limited under the name Herlune. Our business address is FLAT L5, 6/F., ON WAH IND BUILDING, 41-43 AU PUI WAN STREET, FOTAN, SAN TIN HONG KONG.

For questions about these terms or an order, contact support@herlune.shop. Customer support is available Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.

2. Shopping and accounts

You may browse and place an order as a guest or create an account for this store. Please provide accurate contact and delivery information. If you create an account, keep your password private and contact us if you suspect unauthorized use.

Guest access to an order depends on information saved in the browser used to place it. Clearing that information or switching browsers may prevent you from reopening the order.

3. Products, availability and prices

Review the product description, selected option, quantity and price before ordering. Adding an item to your cart does not reserve stock or lock its price. Availability and prices are checked again when an order is created.

The store supports the transaction currencies made available at checkout. The amount, currency, products and delivery address saved with your order are recorded when the order is created.

4. Delivery charges, taxes and destinations

Review the checkout total before submitting your order. Shipping charges, where applicable, are shown separately at checkout and included in the order total confirmed before payment.

Product prices include taxes collected by the merchant. For cross-border delivery, import duties or destination taxes not included in the quoted amount are the customer’s responsibility. Contact us before ordering if you would like to confirm applicable charges. Where applicable law provides otherwise, it takes precedence.

Orders are delivered only to the countries and regions available in the checkout country selector. The same delivery coverage applies under these terms and the Shipping Policy. We do not accept delivery addresses in the store’s restricted destinations.

Orders are prepared and handed to the carrier within 1–3 business days after payment confirmation. Pre-order, customized or out-of-stock products may follow separate arrangements. Delivery is expected to take 7–15 business days after handover to the carrier, excluding preparation time. Actual timing may be affected by destination, customs clearance, holidays and carrier arrangements.

Standard express or postal delivery is used according to the destination. Delivery progress may be checked manually through customer support.

5. Orders and payment

When you submit your shipping details and start checkout, the order page displays a payment deadline of two hours after order creation. Payment is made through the FuturePay checkout. Returning to this store does not by itself confirm successful payment; check the payment status shown for the order.

If a payment is awaiting review, appears duplicated, or was made after the order expired or was cancelled, contact us with the order number and payment reference. Please do not pay again while the result is being checked. A late payment does not automatically reactivate the order.

Valid payment and CJ package dispatch may generate email notifications, subject to email configuration and delivery conditions.

6. Changes and cancellation after ordering a product before payment is made. The order page offers a Cancel order action when the order is unpaid and has no payment record. Once payment has been initiated, self-service cancellation may no longer be available. For other cancellation requests or incorrect order details, contact us so we can check the order and available next steps. These website limitations do not remove rights available under applicable law.].replace('after ordering a product before payment is made.','after ordering and before payment is made.') // no, invalid JS