Shipping

Delivery destinations We deliver only to the countries and regions available in our checkout country selector. These destinations are the same as those covered by our Terms & Conditions. Please contact support@herlune.shop before placing an order if you need help with your delivery address. We do not deliver to Afghanistan (AF), Algeria (DZ), Angola (AO), Belarus (BY), Benin (BJ), Bolivia (BO), Bulgaria (BG), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Central African Republic (CF), Congo - Kinshasa (CD), Eritrea (ER), Russia (RU), Croatia (HR), Cuba (CU), Côte d’Ivoire (CI), Guinea (GN), Guinea-Bissau (GW), Haiti (HT), Iran (IR), Iraq (IQ), Israel (IL), Kenya (KE), Laos (LA), Lebanon (LB), Libya (LY), Mali (ML), Monaco (MC), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nepal (NP), Niger (NE), Nigeria (NG), North Korea (KP), Palestinian Territories (PS), Somalia (SO), South Africa (ZA), South Sudan (SS), Syria (SY), Tanzania (TZ), Trinidad & Tobago (TT), Ukraine (UA), Vanuatu (VU), Venezuela (VE), Vietnam (VN), Yemen (YE), or Zimbabwe (ZW). These destinations cannot be selected at checkout, and orders using them are not accepted. Please do not use forwarding arrangements or an alternative country selection to bypass these exclusions.

Order preparation and delivery Orders are prepared and handed to the carrier within 1–3 business days after payment confirmation. Pre-order, customized, or out-of-stock items may follow separate arrangements. If a delay occurs, our customer service team will communicate with you. After handover to the carrier, delivery is estimated to take 7–15 business days, excluding preparation time. Actual delivery may vary according to the destination, customs clearance, holidays, and carrier arrangements. We use standard express or postal delivery. The carrier is arranged according to the destination, and delivery progress can be checked manually through customer service.

Shipping charges and import costs Shipping charges are shown separately at checkout and confirmed in the order total before payment. The amount shown at checkout is the amount to review before submitting your order. The product price includes taxes collected by the merchant. For cross-border deliveries, any import duties or destination taxes not included in the quoted amount are the customer’s responsibility. You may contact support@herlune.shop before ordering to ask about applicable charges. Where applicable law provides otherwise, that law applies.

Delivery address Please provide an accurate recipient name, email address, phone number, country, state or province, city, street address, and postal code. State or province and postal code requirements depend on the destination country. Review your delivery details carefully before submitting checkout. The website does not provide an option to edit a submitted order’s address. If you notice an error, contact support@herlune.shop promptly with your order number. We will check whether a correction can be arranged.

Checking your order Registered customers can view their orders after signing in. For a guest purchase, use the browser used to place the order. Clearing browser data may prevent you from viewing a guest order again. For dispatch or delivery information, contact support@herlune.shop with your order number. For CJ items, available waybill and observed logistics status may be shown after the shipment has been verified.

Cancellation and delivery problems If an order is unpaid and the order page displays a Cancel order option, you can use that option. After payment has been initiated, self-service cancellation cannot be guaranteed. For a missing parcel, damaged delivery, or incorrect item, contact support@herlune.shop with your order number, a description of the issue, and any relevant photographs you can reasonably provide. We will review the available information and explain the next steps.

Customer service Customer service is available Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays. Contact support@herlune.shop for delivery questions or assistance with an order.